Title Content Course name Instructor Credits Hours Goals Program and Schedule Teaching type Examination type Textbook or reference books

• needsanalysis
• syllabus99-2
• presale preparation
• inquiring
• negotiating the order
• customer service
• role play
• wrapping up
• customer service
• price policy
• listening for people making discussion the meeting
• making presentation
• your persuasive presentation
• wrapping up presentation